What Can I Expect?

The strategic communication process must provide a clear map of the transition. It must also honestly and frankly describe the processes that will be used and the frustrations that will be experienced along the way. Just as a clear understanding of the 6-step grieving process can help a bereaved person deal with his/her emotions, a clear understanding of the frustrations to be expected can help employees deal with those challenges.

The process must communicate expected changes in roles and responsibilities; it must also communicate predictable difficulties and obstacles.